Refund Policy

1. Digital subscription service

Knora provides immediate access to digital software features, AI generation credits, and downloadable training materials upon successful payment. Because the service is delivered electronically, refunds are limited as described below.

2. Free plans

Free or trial-tier access, when offered, does not involve payment and is not eligible for refunds.

3. Paid subscriptions

• 7-day refund window: If you are unsatisfied with a paid plan, you may request a full refund within 7 calendar days of the original purchase date, provided you have not substantially consumed plan benefits (for example, excessive generation usage beyond reasonable evaluation).
• After 7 days: Subscription fees are generally non-refundable. Your plan will remain active until the end of the purchased billing period.
• Renewals: Refund requests for automatic or manual renewals must be submitted within 7 days of the renewal charge.

4. Failed or duplicate payments

If you were charged incorrectly, charged twice for the same order, or payment succeeded but your subscription was not activated, contact us within 14 days with your Razorpay payment ID and registered email. We will investigate and issue a refund or credit where appropriate.

5. Cancellations

You may cancel future renewals by contacting support or through account settings where available. Cancellation stops future billing but does not automatically refund the current active period unless eligible under Section 3.

6. Account suspension or termination

If your account is suspended or terminated for violation of our Terms & Conditions, you are not entitled to a refund for unused subscription time unless required by applicable law.

7. How to request a refund

Email sales@creationnext.co.in with:

• Your registered work email address
• Razorpay payment ID or order reference
• Plan name and purchase date
• Brief reason for the refund request

We review requests within 3–5 business days and notify you of the outcome by email.

8. Refund processing

Approved refunds are initiated to the original payment method through Razorpay. Depending on your bank or card issuer, it may take 5–10 business days (or longer in some cases) for the amount to appear in your account.

9. Chargebacks

If you have a billing concern, please contact us before initiating a chargeback. Unauthorized or fraudulent chargebacks may result in account suspension while the dispute is resolved.

10. Contact

For refund and billing support, visit our Contact Us page or email sales@creationnext.co.in.